At dw999, the privacy and security of your personal information is taken seriously. This Privacy Policy explains in full detail what data we collect when you use the dw999 platform, why we collect it, how it is stored and protected, with whom it may be shared, and what rights you have over your own information. This policy applies to all players accessing dw999 across Pakistan — whether from Karachi, Lahore, Islamabad, Faisalabad, or anywhere else in the country.
Six core principles that govern how we handle every piece of information you share with us.
All personal data stored by dw999 — including your CNIC details, contact information, and payment records — is secured using industry-standard AES-256 encryption at rest and TLS 1.3 in transit. Your information cannot be read by unauthorised parties at any point in its journey.
dw999 does not sell, rent, or trade your personal information to third-party marketing companies or data brokers. Your data is used solely for operating the dw999 platform, verifying your identity, processing your transactions, and improving your betting experience.
We only collect data that is genuinely necessary for delivering the dw999 service. We do not harvest data speculatively or retain it for longer than required. Every data point we hold on you has a clearly defined purpose aligned with our legal and operational obligations.
You have the right to access, correct, or request deletion of your personal data at any time. dw999 has a dedicated process for handling data access requests, and our support team is available 24/7 to assist you in exercising any of the rights described in this Privacy Policy.
Access to player personal data within dw999 is restricted on a strict need-to-know basis. Only authorised personnel — such as compliance, fraud prevention, and customer support teams — can access your data, and all internal access is logged and audited.
Whenever this Privacy Policy is updated in a meaningful way, we will prominently notify players via a notice on the dw999 platform. The "Last Updated" date at the top of this page always reflects the most recent revision, so you are never left in the dark about changes that affect your data.
1.1 dw999 is an online sports betting and casino platform operating at https://dw999.net, serving players across Pakistan including Karachi, Lahore, Faisalabad, Islamabad, and beyond. For the purposes of this Privacy Policy, dw999 is the data controller responsible for the collection, processing, and storage of your personal information.
1.2 dw999 operates under an international gaming license and is subject to the data protection requirements stipulated by that licensing jurisdiction. Our data handling practices are also designed to respect the spirit of applicable data protection standards, including those relevant to Pakistani users.
1.3 This Privacy Policy applies to all users of the dw999 website and platform, including registered account holders, visitors who browse without registering, and any individual who contacts the dw999 support team. It covers data collected through the dw999 website, mobile-optimised browser experience, live chat, and email communications.
2.1 dw999 collects the following categories of personal data from players and visitors:
| Category | Data Points | When Collected |
|---|---|---|
| Identity Data | Full legal name, date of birth, CNIC number, nationality | Registration & KYC |
| Contact Data | Email address, mobile number, city/province of residence | Registration |
| Financial Data | Payment method type, transaction amounts, deposit/withdrawal history, JazzCash or EasyPaisa account references | Deposits & Withdrawals |
| KYC Documents | CNIC scan or photo, proof of address, selfie for liveness verification | KYC Verification |
| Usage Data | Pages visited, bets placed, games played, session duration, login times | Continuous platform use |
| Technical Data | IP address, device type, operating system, browser type, screen resolution | Automatic on visit |
| Communications Data | Live chat transcripts, support emails, feedback submissions | Customer support interaction |
2.2 Sensitive Data: Where KYC obligations require it, dw999 may collect copies of government-issued identity documents containing biometric data (such as a CNIC photograph). This sensitive data is handled with additional safeguards, stored in encrypted form, and accessed only by authorised compliance personnel.
2.3 Data You Choose Not to Provide: Certain data fields are mandatory for account registration, KYC, and payment processing. If you choose not to provide this required data, dw999 may be unable to create your account, process withdrawals, or provide access to specific services on the platform.
3.1 dw999 collects personal data through the following channels:
4.1 dw999 uses your personal data for the following clearly defined purposes:
5.1 dw999 processes your personal data on the following legal grounds, depending on the specific purpose for which the data is used:
6.1 dw999 does not sell or rent your personal data to any third party. We may share your data only with the following categories of recipient, and only to the extent strictly necessary:
6.2 International Transfers: Some of the third parties listed above may be located outside Pakistan. Where personal data is transferred internationally, dw999 ensures appropriate contractual safeguards are in place to protect that data in accordance with applicable data protection standards.
7.1 dw999 retains your personal data only for as long as it is necessary for the purposes for which it was collected, including satisfying any legal, regulatory, or reporting requirements. The following general retention periods apply:
7.2 Following the expiry of the applicable retention period, personal data is securely deleted or anonymised so that it can no longer be associated with your identity.
8.1 dw999 implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include:
8.2 Your Responsibilities: The security of your dw999 account also depends on you protecting your login credentials. Do not share your dw999 username and password with any other person. Use a strong, unique password. If you suspect your account has been accessed without your authorisation, contact support immediately via live chat.
8.3 Data Breach Response: In the event of a data breach that poses a risk to your rights and freedoms, dw999 will notify affected players and the relevant regulatory authorities within the timeframes required by our licensing obligations.
9.1 dw999 uses cookies and similar tracking technologies to operate the platform, remember your preferences, analyse usage, and — where you have consented — deliver relevant promotional content. The following types of cookies are used on dw999:
| Cookie Type | Purpose | Duration |
|---|---|---|
| Strictly Necessary | Required for the platform to function — maintaining your login session, language preference, and security tokens. | Session |
| Functional | Remember your display preferences, game history, and bet slip settings to personalise your experience. | Up to 12 months |
| Analytics | Collect anonymised usage data to help dw999 understand how players interact with the platform and identify areas for improvement. | Up to 24 months |
| Marketing | Used only with your consent to display relevant promotions and bonus offers within the dw999 platform. | Up to 12 months |
9.2 You can manage your cookie preferences at any time through your browser settings. Most browsers allow you to block or delete cookies. Please note that disabling strictly necessary cookies may prevent certain features of the dw999 platform from functioning correctly.
10.1 dw999 respects your rights over your personal data. Depending on your jurisdiction and the legal basis on which your data is processed, you may have the following rights:
10.2 To exercise any of the rights listed above, please contact the dw999 support team via live chat or by emailing [email protected]. dw999 will acknowledge your request within 48 hours and respond fully within 30 days. In complex cases, this period may be extended by a further 30 days, and you will be notified of the extension.
10.3 dw999 will not charge a fee for processing data rights requests unless the request is manifestly unfounded or excessive. In such cases, a reasonable administrative fee may apply.
11.1 dw999 operates a strict 21+ age policy. The dw999 platform is not intended for use by anyone under the age of 21, and dw999 does not knowingly collect personal data from individuals under this age. Age verification is a mandatory step in the dw999 KYC process.
11.2 If dw999 becomes aware that it has inadvertently collected personal data from an individual who is under 21 years of age, that data will be deleted immediately, the associated account will be permanently closed, and any deposits made will be refunded to the original payment source after investigation.
11.3 If you are a parent or guardian and you believe that a minor in your care has created a dw999 account or submitted personal data to dw999, please contact our support team immediately at [email protected] or via live chat. We will take prompt action to investigate and remediate the situation.
11.4 dw999 recommends that parents and guardians use parental control software and device-level restrictions to prevent underage individuals from accessing online gambling platforms.
12.1 dw999 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or platform features. All updates will be published on this page accompanied by a revised "Last Updated" date at the top of the document.
12.2 For significant changes — particularly those that materially affect how your personal data is used or your rights in relation to it — dw999 will provide prominent notice on the platform (such as a banner notification upon login) to ensure you are aware of the changes before they take effect.
12.3 Your continued use of the dw999 platform following the publication of an updated Privacy Policy constitutes your acceptance of those changes. If you do not agree to the updated policy, you should discontinue use of the dw999 platform and contact our support team to request account closure.
13.1 If you have any questions, concerns, or complaints regarding this Privacy Policy or the way dw999 handles your personal data, please contact our dedicated privacy support team through the following channels:
13.2 dw999 is committed to resolving all privacy-related enquiries fairly and promptly. If you are not satisfied with our response, you may have the right to escalate your complaint to the relevant data protection authority or dispute resolution body associated with our licensing jurisdiction. Details of the applicable authority will be provided upon request.
Pakistan's most trusted betting platform — cricket, live casino, slots, and racing, all in PKR via JazzCash and EasyPaisa. Your data is always safe with us.